Delivery Costs and Returns

Delivery Costs And Returns

Shipping costs can be estimated at the shopping basket before completing your order.

All orders received before 1.00p.m will be dispatched the same day. Orders received after 1.00 will be processed ready for dispatch the following day, however we will endeavour to dispatch as many as possible before the courier comes to collect.

UK Mainland:

For deliveries to the UK mainland there is a minimum standard rate of £3.95 for orders up to 0.5kg in weight, for orders above 0.5kg please see the table below. Our website calculates the weight of your order and postage and packaging will be charged accordingly. The appropriate charge will be automatically added to your order before any transaction is completed to allow alterations or cancellations if required. Please note large bulky items are calculated as volumetric weights

Orders weighing up to 2kg will mainly be dispatched via 1st class Royal Mail depending upon size, orders over 2kg will be dispatched via courier on a next day service and will need signing for. If there will be no-one in you can opt to have your order left with a neighbour but you must state this in the comments section when ordering. If you wish us to let you know which shipping service is being used just add your request to the comments box when ordering.

For parcel weights:

Scottish Highlands

For deliveries to the Scottish Highlands there is a minimum standard rate of £3.95 for orders up to 0.5kg in weight, for orders above 0.5kg please see the table below. Our website calculates the weight of your order and postage and packaging will be charged accordingly. The appropriate charge will be automatically added to your order before any transaction is completed to allow alterations or cancellations if required. Please note large bulky items are calculated as volumetric weights

Orders weighing up to 2kg will mainly be dispatched via 1st class Royal Mail depending upon size, orders over 2kg will be dispatched via courier and will need signing for. If there will be no-one in you can opt to have your order left with a neighbour but you must state this in the comments section when ordering. If you wish us to let you know which shipping service is being used just add your request to the comments box when ordering.

Next Working Day to the following postcodes:

AB37-38, AB41-56, IV1 -20, IV25, IV30-37, IV63, KW1-3, KW6-10,KW14, PH15-26, PH33, PH49, PA21-35, PA37-39

2 Working Days to the following postcodes:

IV21-24, IV26-28, IV40, KW5, KW11-13, PH30-32, PH34-41, PH50, FK19-21, PA36, PA40

Scottish Islands, Isle of Wight, Isle of Man, Isles of Scily & Northern Ireland

For deliveries there is a minimum standard rate of £3.95 for orders up to 0.5kg in weight, for orders above 0.5kg please see the table below. Our website calculates the weight of your order and postage and packaging will be charged accordingly. The appropriate charge will be automatically added to your order before any transaction is completed to allow alterations or cancellations if required. Please note large bulky items are calculated as volumetric weights

Orders weighing up to 2kg will mainly be dispatched via 1st class Royal Mail depending upon size, orders over 2kg will be dispatched via courier and will need signing for. If there will be no-one in you can opt to have your order left with a neighbour but you must state this in the comments section when ordering.

Deliveries to the these areas although dispatched the same day or next day may take longer than 1 day. If you wish us to let you know which shipping service is being used and an estimated delivery day just add your request to the comments box when ordering. Deliveries to the Isle of Man take 3 days.

To assist safe handling the maximum parcel dimensions that can be accepted are 2.10m x 1.05m x 1.05m. In the event that an order exceeds this size we may have to split your order into 2 parcels.

Republic of Ireland & Europe

Due to a large amount of Royal Mail parcels going missing enroute to Europe we now only send by Royal Mail Airsure. Unfortunately this means the price of shipping up to 2kg has gone up.

Parcels up to 2 kg will be sent by Royal Mail Airsure service, parcels above 2kg will be sent via courier on a 3 - 6 day road delivery service. Prices are dependent upon which zone you are in, please check below: If you require a more urgent delivery please give us a call and we will get a quote for express airmail delivery.

Zone 2 Republic of Ireland
Zone 3: Belgium, Luxembourg and Netherlands
Zone 4: France, Germany, Monaco
Zone 5: Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden
Zone 6: Bulgaria, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovak Rep., Slovenia
Zone 7: Liechenstein, Norway, San Marino, Switzerland

Any countries not listed please contact us on 01224 275784 as we will have to get a quote for delivery

Due to varying weights and sizes of our products and the varying costs for postage to these areas we regret that we will need to find a quote for orders over 25kg

Delivery Schedule

Orders received before 1.00pm Monday - Friday will be processed and dispatched the same day, orders received after 1.00pm Monday - Friday will be dispatched the following working day.. Orders received at the weekend will be dispatched on the Monday.

Parcels below 2kg: 
Parcels up to 2kg are normally sent by 1st class Royal Mail, once despatched, delivery to UK mainland addresses will normally be within 1 - 2 working days (Mon-Fri). For deliveries to Northern Ireland, Scottish Highlands, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands delivery may take longer.

Parcels above 2kg:
Parcels over 2kg to the UK Mainland will be sent via a next day (working days Mon- Fri) courier service and will need signing for. Deliveries to Northern Ireland, Scottish Highlands, Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands delivery will take longer.

If you require a Saturday delivery (UK mainland only) there is an extra £15 charge per consignment, please email or call for further details. Bank Holidays are not classed as working days and as such there may be some delay in receiving your order.

If you require a guaranteed next day courier service for parcels below 2kg please call us on 01224 275784, the postage charge will have to be charged at the 2 - 10kg price.

We are unable to deliver to addresses containing a PO Box number or FREEPOST addresses.

We will deliver to the address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode, please check it using the Post Office address finding service.

If in the unlikely event that your goods are not received within 10 working days of ordering, please notify us by email or by telephone on 01224 275784 and quote your order number We cannot be held liable for any losses, costs, damages, charges or expenses caused by any delay on delivery of the goods

Receiving Your Goods

Please note that a majority of deliveries are sent by Courier and MUST be signed for. If there is no-one in to receive the parcel a card will be left so a more convenient time can be arranged for delivery. Alternatively you can leave a signed note for the driver to leave your parcel at a neighbour's address.

If the goods are not checked on receipt please sign as unchecked, otherwise any claims for damage caused in transit would not be upheld by the courier.

If you have any special requirements, please ensure you leave details in the comments section of your order or call us to make us aware of the details. Please note that a charge may apply for special arrangements.

Checking the Status of Your Order

You can check the status of your order by checking your 'Order History' of your account or phone us direct on 01224 275784.

Our Guarantee

If at any time you are not completely satisfied with the goods you have received, please notify us by email within 2 working days of your delivery. You should then arrange for the unwanted items to be returned to us in the condition in which they were received. We recommend you send the goods recorded delivery for your own protection. On receipt of the returned goods we will arrange for your account to be credited with the full cost of the goods only.

Please note credit card companies do not allow refunds to any other card. You must allow 7 working days for a refund to be acknowledged by your credit card company.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm

Faulty/Damaged Items

All of our products are covered by a 12 month warranty covering both faulty materials and faulty workmanship, it does not cover general wear and tear or damage. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item.

Upon receipt of your goods please inspect to ensure your goods are in good condition. Please note that we will cover the cost of return where the item is faulty or an error occurred on our part.

Please contact us for returns authorisation before sending the goods back or we may be unable to process your claim.

Unwanted Items

Items may be returned providing that you do so within 14 days of receipt in an unused condition and fully packaged in original packaging so the item can be re-sold to another customer. Used items etc may not be returned. Please contact us for returns authorisation before sending the goods back or we will be unable to process your claim.

In the unlikely event you do need to return goods, they should be sent to:

Morris Trailers
Unit 5 Mains of Tertowie
Kinellar
Aberdeen
AB21 0TS

Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. Also please note that delivery charges are non-refundable in the event of an unwanted item being returned.

Item Descriptions, Images and Specifications

Every effort has been made to ensure that the descriptions, images and specifications provided on our website are correct, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Statutory Rights

These terms and conditions do not effect your statutory rights as a customer.